So I ordered a pair of swim fins to replace a pair that recently ripped in the pool.
I went online and ordered a brand NEW pair.
A few days later, the fins arrive in an envelope (no box).
Already sort of terrified at what I will find in this strange bag, I slowly open it up, and find a completely disgusting dirty, scuffed, USED pair of fins with no tags or packaging.
Ew…I am so grossed out and contact the vendor right away to return these, but instead of customer service, I got a boat load of b.s. and chutzpah.
They made a million excuses, tried to make me feel bad, and basically refused to provide for a return, saying that the product is not really used, that it just got dirty in the mail and on the trucks and all, and I just have to clean them off a little!
When I question them about why there was no box or packaging, they say, “Oh that, well we take it out of the box, so we can ship it more cheaply for you!
I said, “What right do you have to take it out of the packaging when I ordered it new — maybe I want the packaging or need to give the item as a gift?”
Then they go on to give me an ear-full about about the high cost of shipping and that I should thank them for removing the packaging to the keep costs down (but the problem is that they were trying to keep costs down in more ways than one here).
They continue to berate me as well about how I should be more understanding as to the dirt and scuff marks, since it’s no big deal, because when I put it in the pool, the water and the chlorine will wash it off and kill all the germs anyway!
After patiently taking this abuse for a while, I went online and saw that others had the same experience with this merchant — getting sent used goods in the mail that had been advertised and paid for as new.
Now I had had it up to HERE, and I promptly did my duty and went online to give them an appropriate customer review to help others from getting cheated like this in the future.
Guess what happens next?
They email me to tell me that they took note of my feedback and not that they are sorry about what happened and want to fix it, but that “We will never ship to you again.”
My wife explodes laughing…mwahahahahaha — like who would ever want to go back and do more business with these crooks.
People are absolutely crazy out there.
Caveat emptor (buyer beware) a million times. ;-)
(Source Photo: Andy Blumenthal)