Broken Uber and Stupid Airport

So we are going to the airport early this morning and everything seemed to go wrong.

Because we needed an Uber early, we used the app to reserve one in advance.

I get an email that Uber charged us and the app says the driver is on the way.

However, it doesn’t identify any driver or car.

It turns out that Uber never reserved any driver and no one was coming to get us and we had a flight to catch.

So much for reservations that go unreserved!

So we cancel the darn Uber and instead try to get a Lyft, but after many minutes trying in vain to locate a driver, we gave up on this as well,

Thank goodness, I could still call a regular cab!

The taxi company says he’ll be there in 10–20 minutes.

Over 35 minutes later and 3 phones calls and he still hasn’t arrived and it’s getting late for the flight.

Finally, finally, he shows up and says they called up and he came from bed to pick us up.

Wow, that’s pretty amazing — I was impressed and grateful.

He get us to the airport and we run in and through security.

We head to gate 30 for our flight and the picture shows you what we came up against.

Gate 29 and gate 31 in the corner of the airport, but no freakin gate 30 anywhere in sight!

After a swing around the other corners, we finally found it.

Why gate 30 isn’t after 29 and before 31, I will never understand!

Moreover, why Uber takes reservations in advance for a car, but doesn’t actually arrange a driver is also a complete mystery and a very broken business model. ;-)

(Credit Photo: Dannielle Blumenthal)

Andy Blumenthal is a dynamic, award-winning leader with 30 years of experience delivering results across the public and private sectors. Views are his alone.